If a user does not receive notifications, shares, password reset emails, or an invitation to join your Vault account, it is likely the email messages are being blocked, filtered, or categorized as spam by their email services provider (ESP).
Here are some things you can try:
Check your spam folder
If the message is there, mark it to indicate that it is not spam. Otherwise, new emails will also be forwarded here.
Add Tandem Vault to your contacts list
Sometimes whitelisting an address will allow your email provider to pass the message to your inbox. Add Tandem Vault as a contact with the email address of mailer@tandemvault.com.
Add the tandemvault.com domain to your approved sender's list
The process will vary depending on your email services provider, so you might need to search for instructions or refer to your application's documentation.
Send the new user an invite link
If a new user does not receive the invite email, follow these steps:
- Go to Users > Invites
- Click the link icon next to the user's invite
- Copy the link and paste it into a message to the new user
Check with your email administrator
If none of the suggestions above resolve your issue, consult your email provider or network administrator. The email could be blocked at a higher level, perhaps by your company's server. This can occur due to system restrictions or changes in your username/alias. Your email provider should be able to uncover where the message is being routed and resolve the problem for you.